Code of Conduct - Passenger
PAX App Passenger Conduct Policy
Effective Date: 10/27/2024
Last Updated: 01/27/2025
1. Purpose
The PAX App Passenger Conduct Policy outlines the expected behavior of passengers using PAX App services to ensure a safe, respectful, and enjoyable experience for both passengers and drivers. This policy promotes mutual respect, safety, and professionalism within the PAX App community and sets clear expectations for passenger conduct during rides.
2. Scope
This policy applies to all passengers using Pax App services. By booking a ride through Pax App, passengers agree to adhere to the standards and behaviors outlined in this policy.
3. Expected Conduct of Passengers
To maintain a safe and professional environment, passengers are expected to:
3.1. Respectful Communication
Passengers should treat drivers with courtesy and respect at all times.
Any form of verbal abuse, offensive language, or inappropriate comments directed toward the driver or other passengers will not be tolerated.
Clear and respectful communication is encouraged when giving directions or discussing details about the ride.
3.2. Safety and Compliance
Passengers must wear seat belts at all times during the ride, as required by law.
Passengers are prohibited from engaging in any behavior that could distract the driver or jeopardize safety, including but not limited to excessive noise, physical contact with the driver, or interfering with the vehicle’s controls.
Passengers must comply with all local laws and regulations while using PAX App services.
3.3. Vehicle Care and Cleanliness
Passengers are expected to maintain the cleanliness of the vehicle during the ride. Littering, spilling food or beverages, or causing any form of damage to the vehicle is strictly prohibited.
If a passenger causes damage or excessive mess in the vehicle, they may be held financially responsible for cleaning or repair costs.
3.4. Punctuality
Passengers should be ready at the pickup location on time to avoid delays for both themselves and the driver.
If a passenger is late beyond the grace period (5 Minutes) established by PAX App, the ride may be canceled, and a no-show fee will be charged in accordance with PAX App’s no-show policy.
3.5. PAX App No-Show Policy & Cancellation
We are committed to providing a reliable, professional, and transparent experience for both passengers and drivers. Our cancellation policy ensures fairness for both parties:
For Passengers:
Free Cancellation:
Cancellations made at least 1 hour before the scheduled pickup time will not incur any charges.
Late Cancellation:
If a cancellation is made within 1 hour of the scheduled pickup time, a $15 cancellation fee will apply.
No-Show Policy:
If the passenger does not show up within 10 minutes of the driver’s arrival at the pickup location, the ride will be marked as a "No-Show," and the full fare will be charged (100% of the total fare).
For Drivers:
No-Show Compensation:
If a passenger does not show up within 10 minutes of your arrival, you will receive the full fare (after Pax App fees are deducted) as compensation for your time and effort.
Driver Cancellations:
Drivers are expected to cancel rides only in case of emergencies. Unjustified or repeated cancellations may result in penalties or suspension from the PAX App platform.
Passenger No-Show Disputes:
If a passenger is charged a no-show fee but believes it was applied in error, they may file a dispute with PAX App. The support team will review the pickup location, time, and any communication between the driver and passenger. If it is determined that the passenger was unfairly charged, PAX App will waive the no-show fee and issue a refund.
3.6. Prohibited Items and Activities
Substances: Passengers are not allowed to consume alcohol, smoke, or use illegal substances while inside the vehicle. Drivers reserve the right to refuse service to any passenger who is visibly intoxicated or engaging in illegal activities.
Weapons: Carrying firearms or any other weapons in the vehicle is strictly prohibited, unless specifically allowed by local laws (e.g., concealed carry permits). Drivers have the right to refuse a ride if they feel unsafe.
Dangerous Behavior: Any behavior that endangers the driver, other passengers, or the public, including aggressive actions or harassment, is strictly prohibited.
3.7. Number of Passengers
Passengers must adhere to the vehicle's capacity limits as indicated in the ride request. Overloading a vehicle is unsafe and prohibited.
If a passenger needs to change the number of riders from the original booking, they must notify the driver or modify their request in the app.
3.8. Respect for Driver’s Personal Space
Passengers should respect the personal space of the driver, including refraining from touching the driver, their belongings, or vehicle controls.
Drivers are encouraged to maintain professional boundaries and may report any inappropriate behavior from passengers.
4. Consequences of Misconduct
4.1. Warnings
For minor offenses, such as leaving behind small messes or being slightly late, the driver may issue a polite warning. If the issue persists, the driver may escalate it to PAX App support for further review.
4.2. Driver's Right to Refuse Service
Drivers have the right to refuse or terminate a ride if a passenger's behavior compromises safety, is disrespectful, or violates this policy. If a ride is terminated due to misconduct, the passenger will still be responsible for the full fare.
4.3. Fines and Fees
In cases where a passenger causes damage to the vehicle or creates an excessive mess, a cleaning or repair fee will be applied. This fee will be deducted from the passenger’s payment method on file and is non-negotiable.
4.4. Account Suspension or Termination
Repeated violations of this policy, or any instance of serious misconduct (e.g., violence, harassment, illegal activities), may result in the suspension or permanent deactivation of the passenger’s PAX App account.
PAX App reserves the right to investigate all reports of misconduct and, if necessary, suspend a passenger’s account while the investigation is ongoing.
4.5. Legal Action
In cases of severe misconduct that result in damage to property, harm to individuals, or illegal behavior, PAX App reserves the right to pursue legal action against the offending passenger. PAX App may also cooperate with law enforcement as required by law.
5. Reporting and Feedback
5.1. Driver Reporting
Drivers are encouraged to report any instances of passenger misconduct to PAX App’s support team. All reports will be investigated promptly, and drivers will be informed of any actions taken.
5.2. Passenger Feedback
Passengers who feel they have been unfairly treated by a driver or believe they received a false report of misconduct may submit a formal complaint to PAX App support. PAX App will conduct a fair review and resolve the issue promplty.
6. Mutual Respect and Community Values
PAX App values a community built on respect, integrity, and safety. All passengers and drivers are encouraged to act in a manner that upholds these values. The Passenger Conduct Policy exists to ensure that both drivers and passengers enjoy a respectful, professional, and safe experience during every ride.
7. Conclusion
By adhering to this Passenger Conduct Policy, passengers contribute to a positive and respectful experience for both themselves and drivers. PAX App is committed to ensuring the safety and satisfaction of all users and will take appropriate action to enforce these standards.
This policy sets clear behavioral expectations for passengers using PAX App, ensuring a safe, respectful, and professional environment for everyone involved.
Pax App Team