Pax App - Driver Code of Conduct:

Professional Behavior:

1. Treat all passengers with respect, courtesy, and professionalism.

Avoid inappropriate or offensive language, gestures, or behavior at all times.

2. Safety First:

Always follow traffic rules and regulations, including speed limits and seatbelt usage.

Ensure that the vehicle is in safe and working condition before each trip (e.g., brakes, tires, lights).

Refrain from using mobile devices (texting, browsing, etc.) while driving unless hands-free.

3. No Discrimination:

Treat all passengers equally, regardless of race, gender, religion, nationality, disability, or sexual orientation.

Do not refuse service based on the passenger’s personal characteristics.

4. Passenger Comfort:

Maintain a clean, odor-free, and well-maintained vehicle: Keep the interior temperature comfortable for passengers and respect their music or noise preferences.

Offer to assist passengers with luggage, especially for elderly or disabled individuals.

5. Punctuality:

Arrive at the pickup location on time and notify the passenger if there are any delays.

Do not cancel rides without a valid reason and communicate promptly with passengers if necessary.

6. Confidentiality:

Do not disclose or misuse passengers' personal information.

Maintain the confidentiality of the ride details, including destinations and discussions during the ride.

7. No Alcohol or Drug Use:

Do not drive under the influence of alcohol, illegal drugs, or any substance that may impair driving abilities.

Smoking, including vaping, is prohibited during rides, unless explicitly permitted by the passenger.

8. No Unapproved Stops:

Only stop at the destination requested by the passenger, unless asked for a detour.

Avoid picking up unauthorized passengers or making personal stops during a ride.

9. Honesty and Integrity:

Charge fares according to the app’s pricing system and avoid manipulation of trip routes to increase fares.

Return lost items promptly to passengers if found.

10. Conflict Resolution:

In the case of a dispute, remain calm and professional, and attempt to resolve the issue peacefully.

Report any incidents, including accidents or misconduct, through the app's support channels.

11. Adhere to PAX App Policies:

Follow all PAX App rules and policies, including cancellation policies, insurance requirements, and vehicle standards.

Maintain a valid driver’s license, insurance, and up-to-date registration at all times.

These guidelines foster a safe, fair, and respectful environment for drivers and passengers, enhancing the overall rideshare experience.

Criteria for Deactivating or Terminating Drivers or Terms And Conditions:

1. Repeated Cancellations:

Excessive ride cancellations, especially without valid reasons, can lead to deactivation. This includes canceling too many rides at the last minute.

2. Low Driver Ratings:

Consistently receiving low ratings from passengers (below a platform-specific threshold, such as 97% satisfaction rate) over a period of time may result in deactivation. Drivers are usually given warnings and opportunities to improve before termination.

3. Violation of Traffic Laws:

Serious traffic violations such as reckless driving, speeding, running red lights, or causing accidents can lead to immediate termination.

Multiple minor traffic infractions over time can also result in deactivation.

4. Driving Under the Influence (DUI):

Driving under the influence of alcohol, drugs, or any substance that impairs driving ability will result in immediate termination.

5. Passenger Complaints:

Repeated complaints from passengers, including rude behavior, harassment, or discriminatory conduct, may lead to termination.

Any form of verbal or physical assault will result in immediate deactivation.

6. Unacceptable Vehicle Condition:

Failure to maintain vehicle standards (e.g., cleanliness, safety, appearance) as required by PAX App can result in temporary or permanent deactivation.

Driving with an expired or unregistered vehicle or one that fails to meet platform safety checks can lead to suspension.

7. Dishonesty or Fraud:

Manipulating the app to increase fares (e.g., taking longer routes unnecessarily) or engaging in fraudulent activities like using fake GPS locations can lead to termination.

Misusing passenger information or accounts will result in immediate deactivation.

8. Unsafe Driving Practices:

Frequent reports of unsafe driving, such as aggressive driving, tailgating, or distracted driving (texting, using the phone without hands-free) can lead to suspension or termination.

9. Failure to Pass Background or Safety Checks:

Failing an initial or periodic background check (criminal record, driving history) or not meeting vehicle inspection requirements can result in deactivation.

Any failure to maintain or renew necessary licenses, certifications, or insurance is grounds for termination.

10. Inappropriate or Illegal Passenger Conduct:

Picking up unauthorized passengers or engaging in unapproved business practices (e.g., charging for extra services or soliciting passengers outside the app) will result in deactivation.

Offering services outside the platform’s terms of service or illegal activities with passengers leads to immediate deactivation.

11. Violation of Pax App Policies:

Violating any terms of service, such as those related to cancellation, fare handling, or conduct, can result in permanent deactivation.

Non-compliance with local regulations or failing to adhere to PAX App driver code of conduct can lead to termination.

12. No Response to Warning or Coaching Requirements:

If a driver repeatedly ignores warnings, required updates, or improvement programs mandated by PAX App, they may face deactivation.

These criteria help ensure safety, professionalism, and consistency on the platform, protecting both passengers and the company's reputation.